This is an example of the power of organizational network analysis. The analysis has been done at a production company with 7 locations. Their main location is HQ, they have a dedicated R&D location and 5 production locations. Production locations A2 and B2 are located abroad, but in the same country. Questions from the central management team in HQ: Can we be...

The direct reason to write this post is rather sad. In January 2016, Artur Fischer died at the age of 96.  Fischer is best known for inventing the plastic wallplug, first patented in 1958. This solved the problem of attaching anything to brittle stone walls with hard metal screws. The company he started, kept on producing them until this very day....

Often people from different backgrounds find themselves working together in a team. Unless this group worked together before, chances are that no one knows what everyone else knows. This is especially the case if people come from different departments. But is it really necessary that everyone knows what everyone else knows? Research on transactive memory systems (TMS), or the collective group knowledge,...

Knowledge is ever more important for businesses around the world. Knowledge continuity is threatened by employee turnover and retirement. Business leaders and executives are quite often surprised by the effect on available knowledge when an expert leaves the organization. As a business leader, you don't want to be surprised by critical knowledge leaving your organization. Recently we made this "Knowledge retirement...

Knowledge is ever more important for businesses around the world. Knowledge continuity is threatened by employee turnover and retirement. New knowledgeable employees are searched and hired continuously. Getting these new people up to speed as fast as possible is key to your organization's success. Onboarding is not just about showing the company restaurant and explaining the way to declare expenditures....

Knowledge is the key to solving problems and coping with challenges in the workplace. The number 1 challenge worldwide is the current Corona outbreak leading to Covid-19 disease. A recent publication in the Dutch NRC Handelsblad newspaper shows how serendipity and broad insight in employees' knowledge can help speed up the emergency response in such a crisis. The first reports of the...

With us in the Netherlands, most knowledge workers are working from home for a month or so. This has a lot of effects on interpersonal interactions. To discover this it is insightful to split these interactions into formal interactions and informal interactions. The formal interactions are your daily stand-ups, weekly project meetings, monthly bilaterals with your manager, etc. Informal interactions are...