Knowledge is the key to solving problems and coping with challenges in the workplace. The number 1 challenge worldwide is the current Corona outbreak leading to Covid-19 disease. A recent publication in the Dutch NRC Handelsblad newspaper shows how serendipity and broad insight in employees' knowledge can help speed up the emergency response in such a crisis. The first reports of the...

With us in the Netherlands, most knowledge workers are working from home for a month or so. This has a lot of effects on interpersonal interactions. To discover this it is insightful to split these interactions into formal interactions and informal interactions. The formal interactions are your daily stand-ups, weekly project meetings, monthly bilaterals with your manager, etc. Informal interactions are...